A package may also be ineligible as a result of the shipper’s instructions (e.g. For example, packages containing firearms, ammunition or hazardous materials requiring shipping papers are not eligible.Įxcept in limited circumstances, packages requiring an adult’s signature are not eligible.
Contents must not be identified as a restricted article by the applicable UPS Rate and Service Guide or the UPS Tariff/Terms and Conditions of Service. Maximum replacement value is US$5,000 for packages delivered or shipped to a UPS Access Point location and US$1,000 for packages dropped off for pre-paid shipment. Staffed UPS Access Point locations may accept packages up to 38"/97 cm in length however, packages with a total size of more than 130"/330 cm may not be accepted (total size is length plus girth, which is double the width and height: L + 2W + 2H). Single package weight must not exceed 44 lbs / 20 kg. Except as otherwise noted in those documents, the following requirements apply. The package release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.įor detailed guidelines by country, refer to the local UPS Rate and Service guide or UPS Tariff/Terms and Conditions of Service. *Note: While we’ll notify you on shipment notifications or tracking status updates if you need a code to pick up your package, your shipper will provide the code directly to you. Option 4: Present a government-issued photo ID and your shipper-provided package release code (if required).* If the last name or full address doesn’t match, you will need to provide he package tracking number to the UPS Access Point representative. Option 3: Present a government-issued photo ID where the full address or name on the ID matches the full address or name on the package. If the address on the ID doesn’t match the address on the package, please bring proof of residency that matches the address on the package-for example, a current utility bill. Option 2: Present a government-issued photo ID where the last name matches the last name on the package. Option 1: Present a government-issued photo ID where the last name and full address (including the suite or apartment number, if applicable) on the ID match the last name and full address on the package. One of the following identification requirements must be met when you pick up your package at a UPS Access Point ® location:
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